You wouldn't trust your business to just anyone. When you begin delegating tasks to outside companies, you're taking a risk. You need to know that the company you're working with isn't going to let you down.
When you hire Attella, you're getting the very best. Whether you are looking for IT support, document management services, or help with making your office a "greener" place to be, we're committed to giving you the highest possible level of satisfaction with our work.
We work harder for you. A lot of companies say it; we mean it. It's more than just a phrase here at Attella. We make quality a part of everything we do.
Part of our commitment is the use of the CMMI (Capability Maturity Model Integration) Service model. Through CMMI we have better refined our services, making sure that we offer what our customers need in a way that meets those needs. Their best practices approach means that we have everything in place to help you, and your business succeed.
We also subscribe to the Six Sigma methodology. Through Six Sigma improvement process, which contains six steps (define, measure, analyze, design, verify), we have worked to serve our clients with better results, by increasing our performance and drastically reducing the likelihood of any problems. Applying these principles to our quality assurance and management plans has helped us to grow as a company, into a business that can fully meet your needs.
At Attella, we work to make sure our services are the very best you can get. We start with conducting a cost benefit analysis with our clients, making sure that you get more than you pay for. Next, we will discuss quality control measurement criteria. What is it you need, and how can we make sure that we meet those needs in the best way possible?
Part of this step is to determine your requirements for how your data is handled. Which security measurements do you need, and how should we organize everything for you? We also work out a communication plan, tailored to fit you and your business. This is done as part of setting up Attella's PM Central, a project management tool we use to track project progress, list task items, track costs and keep you notified of the schedule. We also use this tool to communicate with our customers, team members, suppliers and vendors. You will be able to log on whenever you wish, and watch the progress of your project, seeing any messages that have been sent as well as tracking activities and events that pertain to the progress we have been making on your project. The results from our random quality assurance checks will also be posted on PM Central.
We ensure quality the entire time that a project is being executed. We check in regularly with our employees who are handling your progress, checking for quality and to make sure your specifications are being followed. We also hire a 3rd party consultant to help us verify and then post the results online for you to view. Also, before any work can move onto the next step, we inspect it to make sure that the current step has been completed with the highest quality possible.
Here at Attella, we also use devices that were designed to reduce the risk of equipment failure or mishandled documents. These devices, known as Poka-Yoke devices, were built under the principal that things can, and often will, go wrong if you let them. In other words, people make mistakes. Implementing Poka-Yoke methods prevent the majority of those mistakes.
Of course, none of this means anything if the end result doesn’t meet your expectations. Ensuring quality after the project has been completed is, perhaps, one of the most important steps we make. We want to make sure that you're satisfied with our work. Your feedback is important to us. The way our company runs is determined by the feedback we get from our clients. If you say that there was something that didn’t work for you, we look into it, and make any changes that may be necessary. We are constantly striving to become a better company, one that is better able to meet the changing needs of its clients. We regularly update our quality assurance plan, ensuring growth and better services to the businesses and organizations we serve. All of our employees regularly attend in house training and improvement opportunities, keeping them informed not only on new technology, but also new ways to assure the satisfaction of our customers.
You know you will be taken care of at Attella. Quality is important to us; so is your satisfaction. We go out of our way to make sure you're happy with our services. You won't find many other businesses like ours that can honestly say the same thing. Our commitment to quality assurance makes us the best choice for your document and IT service needs. We work hard to keep our customers happy. Give Attella a try, and see for yourself why our company is a step above the competition.
