Businesses rely on dependable, error free computing to handle that day-to-day work of processing information. However, when your computer goes down or you experience a network outage, you don’t have days or weeks to wait for a technician to arrive at your location and work on the problem, or to spend countless hours on hold with computer or software vendors.
By signing up with Attella’s computer and network field support services, you will have the power of an IT department at your hand without the associated cost. We will ensure that your computers and network are running in accordance with established key performance parameters. In the event that you do have computer or network problems, we have staff standing by to get you back up and running as quickly a possible.
With our remote connection applications, we can start working on your computer within minutes by connecting to your systems remotely from our office. For outages, we can have our technician on site working on your computer or network within the hour, depending on your location and traffic conditions.
How it works:
- We will conduct a free analysis of your network and look at your hardware, software, and your network configuration to understand your computer and network support requirement.
- Based on the number of hardware, software, users, and other parameters and needs, we will determine a per hour cost to provide help desk and onsite IT support for your business or home.
- You have the option to buy the amount of onsite support that you need on a month-to-month basis. There are no contracts or minimum requirement, so you can adjust the hours based on your needs.
- Once set up, we will optimize all your equipment to ensure that it is running at high levels.
- When you need IT support all you have to do is call our technical support line and we will have one of our staff at your location in no time.
You can rest assured that you will get rapid round the clock IT support when you need it with Attella field support services.